Email Support

Phone Based
    Support
    805-685-7077

MFP-3D Software

MFP-1D Software

OnSite Web
    Based Support

The majority of our instrument support is handled through our email support, support@Asylumresearch.com.

When sending email support requests, it is important to specify if you are having trouble with your MFP-1D or MFP-3D system.  Additionally, it is often convenient to send us files to show us exactly what is going wrong. The best way is to send us either the packed experiment or the saved *.ibw files for the images or force plots.  Simply "zip" up the files and send them to ftp://dna:puller@ftp.rasy.com/incoming/
Also indicate in your email what the file name is so we can retrieve it from our FTP site.  If you send us *.ibw files, please also include what version of the MFP software you are using.  You can find that in the Igor Help menu under MFP version, or About MFP software.

Under some circumstances you may want to send smaller files that show the problem more clearly.  The easiest way is to create an Igor Formatted Notebook (from the Igor Windows menu -> New -> Notebook, then make sure that Formatted Text is selected).  You can then activate any Igor Graph or Panel, hit Ctrl + C, and then paste those graphs into the Notebook.  Then you can send us the formatted notebook with whatever notes you have to add in there.